Manolis Kaliotis
Profile
Experienced and professional Network Engineer with a solid technical background of more than twenty years and a proven record in implementing and supporting both Enterprise and Service Provider network projects and technology. The additional knowledge acquired on computer systems, databases, scripting languages and software applications, adds to the strong analytical skills gained so far and expand on the solid commitment to customer satisfaction via successful project delivery.
Experience
Kentik
Remote, GR
Customer Success Engineer
Sep 2023 - Present
- Onboarding customers into Kentik's SaaS network intelligence platform
- Ensuring adoption of customer's observability use cases through the various products
- Acting as the trusted technical advisor throughout customer's journey
- Ownership of Customer Accounts' Lifecycle on technical issues and feature requests
- Customer Success
- Network & Cloud Observability
- SaaS
- Training
Customer Support Engineer
Aug 2022 - Aug 2023
- Handling of customer support tickets within support SLAs
- Reproduction and verification of bugs and issues
- Ownership of customer cases and escalations for proper resolution
- Customer Support
- Network & Cloud Observability
- SaaS
- Troubleshooting
Cisco Systems
Athens, GR
Consulting Engineer
Mar 2022 - Jul 2022
- Full project lifecycle delivery of Cisco ACI product
- Exposure to ACI automation
- Professional Services
- Cisco ACI
Cisco Systems
Krakow, PL
Consulting Engineer
Dec 2021 - Feb 2022
- Full project lifecycle delivery of Cisco ACI product
- Exposure to ACI automation
- Professional Services
- Cisco ACI
Software Consulting Engineer
Aug 2020 - Nov 2021
- Was converted to a full time employee in the Software Automation for SP Team
- Project delivery and consulting on Cisco Prime Suite and EPNM products
- Participated in the delivery of Crosswork Network Automation products
- Professional Services
- Cisco NSO
- Cisco EPNM
- Cisco Prime
- Cisco Crosswork
Network Consulting Engineer (Contract)
Feb 2019 - Jul 2020
- Joined the Professional Services Management and Automation Systems Team of the Software and Automation for Service Providers division
- Project delivery and consulting on Cisco Prime Suite and EPNM products
- Professional Services
- Cisco EPNM
- Cisco Prime
Unisystems
Athens, GR
Senior Professional Services Engineer
Apr 2018 - Jan 2019
- Joined the Networking and Security Professional Services team
- Professional Services
- Managed Services
- Cisco Nexus
- Cisco ISE
- Cisco 6800
- Citrix SDWAN
Fraport Greece
Athens, GR
Systems Infrastructure Manager
Nov 2016 - Mar 2018
- Managing the IT infrastructure teams of 14 Greek airports and the company’s Headquarters
- People's Manager
- Technical Lead
- RFQ/RFP
- Budgeting
- Network Design
Intracom Telecom
Peania, GR
Senior Network Integration Engineer
Feb 2015 - Oct 2016
Liberty Global
Amsterdam, NL
Senior Network Engineer
Apr 2014 - Jan 2015
Senior Network Support Engineer
Apr 2012 - Mar 2014
Intracom Telecom
Peania, GR
Senior Network Integration Engineer
Oct 2007 - Mar 2012
Hellenic Petroleum
Aspropyrgos, GR
Database, Network and Systems Administrator
Apr 2002 - Sep 2007
Education
MSc in Data Telecommunications and Networks
University of Salford, UK
Sep 1998 - Dec 1999
B.Eng(Hons) in Computer Systems Engineering
University of Manchester Institute of Science and Technology (UMIST), Manchester, UK
Sep 1995 - Jul 1998
- +30 697 797 2613
- mkaliotis@gmail.com
- mycv.bytewise.me
- Greece
Skills
- Network Management & Automation
- Cisco Prime and EPNM NMS products, Cisco NSO, Python, Ansible, REST APIs
- Service Provider
- Cisco 7600, Cisco ASR9000, Juniper MX, L2/L3VPN, MP-BGP, VPLS
- Enterprise Networks
- Cisco Routing/Switching, Cisco Wireless, Huawei Wireless, HPE Routing/Switching, Cisco ISE
- Data Centre
- Cisco Nexus, Cisco ACI, VMWare ESXi and vCenter
Diplomas
- Cisco Certified DevNet Professional
- Cilium Certified Associate
- Kubernetes and Cloud Native Associate
- AWS Cloud Practicioner
- Cisco CCNP-SP
- Cisco CCDP
- Cisco CCNP
Interests
- Automation
- NetDevOps
- Observability
- IaC
- Kubernetes
- AWS Cloud