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Hullo, this is Manolis

Manolis Kaliotis

Customer Success Engineer at ≪·Kentik

I am a passionate Network Engineer with a solid technical background of more than 20 years and a proven record in implementing and supporting both Enterprise and Service Provider network projects and technology. The additional knowledge acquired on computer systems, databases, scripting languages and software applications, adds to the strong analytical skills gained so far and expand on the solid commitment to customer satisfaction via successful project delivery.

Communication
Adaptability
Problem Solver
KCNA
AWS Cloud Practicioner
DevNet Class 2020
DevNet Associate
CCNP SP
CCNP R&S

Skills

Experiences

1
Kentik

August 2022 - Present, working remotely as a member of the Revenue Team of THE network observability company

Started as a support engineer and then moved to a customer facing role.

Customer Success Engineer

August 2023 - Present

  • Ownership of Customer Accounts Lifecycle on technical issues
  • Facilitating Customer Feature Requests and Use Cases adoption
  • Delivering Customer Training
Customer Support Engineer

August 2022 - August 2023

  • Handling of customer support tickets within support SLAs
  • Reproduction and verification of bugs and issues
  • Ownership of customer cases and escalation to engineering and operations teams for proper resolution

Cisco

Feb 2019 - August 2022, We all know Cisco, right? @ CX EMEA South Architectures, Greece

Initially joined the Professional Services Management and Automation Systems Team of the Software and Automation for Service Providers division in Krakow CX delivery center, as a contractor and then was converted to a full time employee. Finally, moved to the Professional Services Datacenter & Cloud Team for a short period until I joined the CX EMEA South Architectures Team in Greece.

Consutling Engineer

March 2022 - August 2022

  • Full project lifecycle delivery of Cisco ACI product
  • Exposure to ACI automation
Consutling Engineer

Dec 2021 - Feb 2022 | DC & Cloud Team @ Krakow CX-C, Poland

  • Full project lifecycle delivery of Cisco ACI product
  • Exposure to ACI automation
Software Consutling Engineer

Aug 2020 - Nov 2021 | SP Automation Team @ Krakow CX-C, Poland

  • Full project lifecycle delivery of the Prime suite of products for various Service Providers and Enterprise clients in the EMEAR region
  • Subject Matter Expert, consulting and optimization for Prime Infrastructure, Prime Network, Prime Performance Manager, Prime Provisioning and EPNM products
  • Exposure to Network Automation, Python and Network Services Orchestrator (NSO) product
  • Participated in the delivery of Crosswork Network Automation products
  • Delivery of Smart Software Manager On-Prem (SSM On-Prem) product
  • Exposure to SD-WAN technology
  • Mentoring team members and assisting in their ramp-up process
Network Consutling Engineer (Contract)

Feb 2019 - Jul 2020 | SP Automation Team @ Krakow CX-C, Poland

  • Full project lifecycle delivery of Prime suite of products for various Service Providers and Enterprise clients in the EMEAR region
  • Subject Matter Expert, consulting and optimization for Prime Infrastructure, Prime Network, Prime Performance Manager, Prime Provisioning and EPNM products
  • Mentoring team members and assisting in their ramp-up process
2

3
Senior Professional Services Engineer
UniSystems

Apr 2018 - Jan 2019, ICT systems integrator in the European markets @ Athens, Greece

Main duties as a member of the Networking and Security Professional Services team include documentation, implementation, training and support for all projects involved.

Responsibilities:
  • Cisco 6800/Nexus 5k network audits and optimization based on MPLS, L3VPN and BGP technologies
  • Cisco ISE installations, verifications, and improvements
  • Participated in Citrix SDWAN WANOP appliances deployment
  • Technical Lead on Cisco Nexus 9k deployment for an EU institution
  • Various projects and managed services support on routing, switching, security and cloud services

Systems Infrastructure Manager
Fraport Greece

Nov 2016 - Mar 2018, Airport operations company, member of Fraport Group @ Athens, Greece

Joined the IT&T department of Fraport’s start-up subsidiary in Greece as a people leader for the first time in my career.

Responsibilities:
  • Managing the operation’s teams, both 1st and 2nd level, of 14 Greek airports and the company’s Headquarters building
  • Responsible for the network infrastructure, the compute resources and the ACS/CCTV systems of the whole company footprint
  • Leading the 1st Level Team consisting of one helpdesk supervisor, 9 full time field engineers and 50 outsourced field engineers
  • Leading the 2nd Level Team consisting of 6 engineers
  • Responsible for the procurement, design, deployment and operation of all systems and services of the IT&T infrastructure section
  • Responsible of the procurement and set-up of Level 1 helpdesk application and team, and of the implementation of ITIL practices in IT operations
4

5
Senior Network Integration Engineer
Intracom Telecom

Feb 2015 - Oct 2016, Global telecom systems and solutions vendor @ Peania, Greece

Main duties as a member of the Professional Services team include documentation, implementation, training and support for all projects involved.

Responsibilities:
  • Technical Team Leader in several projects for a major Greek enterprise involving full network infrastructure re-design and deployment to support Wireless, IP Telephony and Data Centre services
  • Rollout of Cisco Prime Infrastructure and MSE for a 300+ Wireless APs
  • Upgrade of Cisco Prime Provisioning software supporting VPLS metro services
  • Deployment of 30+ Cisco 37xx Access Points with 2x2504 WLCs
  • Deployment of HP ProVision and Comware datacenter switches in high availability

Liberty Global

Apr 2012 - Jan 2015, The world’s largest :) international TV and broadband company @ Amsterdam, Netherlands

Started initialy as a member of the advanced support team, to move to the engineering team of a global backbone network interconnecting all affiliates.

Senior Network Engineer

Apr 2014 - Jan 2015

  • Involvement into various integration projects into the core MPLS network and its affiliate’s access networks
  • MVNO deployment and integration into affiliate’s networks
  • NA4 Romania B2B migration to meet company wide networking standards
Senior Network Support Engineer

Apr 2012 - Mar 2014

  • Day to day operation and incident support on a Juniper/Cisco based international network
  • Implementation of new BGP PNI peerings with providers globally
  • Threat Management with Arbor Peakflow TMS Solution
  • Exposure to Checkpoint Firewalls, Radware and BIG-IP F5 Loadbalancers
  • Improvements to the in-house NMS Applications
  • Cisco Nexus / Cat 6500 upgrades and migrations
6

7
Senior Network Integration Engineer
Intracom Telecom

Oct 2007 - Mar 2012, Global telecom systems and solutions vendor @ Peania, Greece

Main duties as a member of the Professional Services team include documentation, implementation, training and support for all projects involved.

Responsibilities:
  • Participated in the implementation of Juniper MX960 routers as BRAS aggregation devices for a major Greek ISP
  • Integrated Cisco ISC 5.2 with Metro Ethernet network to provision customer services for a large Greek ISP. The topology used was dual attached rings of Cisco ME3400 switches and C7600 and ASR9000 routers
  • Participated in the deployment of Cisco SCE platform for a large Greek ISP
  • Involved in various Network Management projects including integration and support of Cisco’s LMS, CTM and ISC products for SP clients
  • Involved in integration projects of HP NNM Network Node Manager Product with Wimax Network Elements
  • Participated in the implementation and deployment team of Intracom’s IP-TV product “fs|cdn” for their clients in EMEAR

Freelance IT Contractor
ByteWise Network Services

Sep 2002 - Sep 2007, Self-owned IT services company @ varius places around Greece

In tandem with my daily job, I established a self-owned company in order to provide IT services to small businesses.

Responsibilities:
  • Design and Implementation on various projects for SMBs involving networking, systems and database products
  • Integration and deployment of a custom PBX solution based on the open source Asterisk PBX
  • Providing 2nd Level IT Support and Administration for SMBs
8

9
Database, Nework and Systems Administrator
Hellenic Petroleum

Apr 2002 - Sep 2007, One of the leading energy groups in South East Europe @ Apropyrgos, Greece

Initially employed by Petrola Hellas which merged on 01/10/2003 with Hellenic Petroleum. Joined the IT Department of Elefsis refinery and moved to the HQ refinery in Aspropyrgos.

Responsibilities:
  • Lead a companywide Microsoft Active Directory Forest project consisting of 6 domains
  • Administered over 50 production servers including MS Exchange, Active Directory, ISA and Microsoft Cluster servers
  • Implemented a NMS Solution based on HP NNM and CiscoWorks applications
  • Administered company corporate LAN, WAN and Remote Access VPN networks
  • Administered HP-UX Oracle and MS SQL database clusters

Projects and Memoirs

Network Migrations
Network Migrations
Network Automation Engineer

Producing service migration scripts written in Python using the Nornir framework. Services were mainly L2 E-LAN and L2-VPN from IOS-XE to IOS-XR.

NetDevOps
NetDevOps
Network Automation Engineer

Operation and support of a GitLab pipeline in delivering a two-instance NautoBot application for the provisioning and service activation of various network devices and services.

Wireless Network
Wireless Network
Implementation Engineer (Sub-contract) 2020

Deployment of a Wifi 6 network based on Huawei wireless controllers and 65 indoor access points

Databank S.A.
Databank S.A.
Implementation Engineer (Sub-contract) 2003

Reorganization of the company’s network through the design and implementation of a Cisco PIX firewall system to provide support for several DMZs and remote connections through leased lines. Implementation of a MS SQL Cluster to support the company’s central database using MCS and IBM’s SAN.

Databank S.A.
Databank S.A.
Implementation Engineer (Sub-contract) 2005

Reconfiguration of the firewall due to the company’s relocation. Redesign of Internet Access connection to minimize cost.

Valiant Shipping S.A.
Valiant Shipping S.A.
IT Support 2003 - 2007

Provision of administration and technical support services for the company’s network and desktops. Implementation of a new Linux server to support the TELIX application. Installation of a new aDSL Internet access connection. Twenty client’s migration from Windows 98 to Windows XP.

Flexnet S.A.
Flexnet S.A.
Implementation Engineer 2007

Implementation of a new MS Windows file server. Installation of a new aDSL Internet connection to the company’s network.

GE Medical Systems
GE Medical Systems
Network Engineer 2005

Integration of four (4) new high speed switches in replacement of the old ones in the network.

Vardalis Gaz
Vardalis Gaz
Network Engineer 2006

Implementation of an IP PBX system based on Asterisk Open Source PBX and VoIP technology to interconnect the three company branch offices. Two offices connecting via aDSL internet links and one office via Wireless.

IBS Ltd.
IBS Ltd.
Network Engineer (Sub-contract) 2005 - 2007

Subcontracting in various network projects involving DMVPN implementations for branch offices and network design and implementation.

Cisco ISE 2.6 Overview and Administration
Cisco ISE 2.6 Overview and Administration
Instructor January 2019

This was a 2 day classroom ILT course delivered on behalf of a greek learning institure to 10 students.

Introduction to Junos Operating System
Introduction to Junos Operating System
Instructor November 2018

This was a 3 day classroom ILT course delivered on behalf of a greek learning institure to 8 students.

Basic HPE Networking (Comware/ProVision switches)
Basic HPE Networking (Comware/ProVision switches)
Instructor September 2016

This was a 2 day hands on Transfer of Information training delivered as part of a project delivery with Intracom Telecom. The focus was on basic switching functionality on both Comware and ProVision switch families.

O&M Training from Cisco Switches to HPE Comware
O&M Training from Cisco Switches to HPE Comware
Instructor December 2015

This was a 2 day hands on Transfer of Information training delivered as part of a project delivery with Intracom Telecom. The focus was on operation and maintenance of Comware switches compared to Cisco ones.

Juniper MX Series Operations Training
Juniper MX Series Operations Training
Instructor March 2011

This was a 2 day hands on Transfer of Information training delivered as part of a project delivery with Intracom Telecom. The focus was in basic SP routing.

Cisco Service Control Engine (SCE) & Policy Enforcement
Cisco Service Control Engine (SCE) & Policy Enforcement
Instructor August 2010

This was a 2 day hands on Transfer of Information training delivered as part of a project delivery with Intracom Telecom.

CiscoWorks LAN Management Solution (LMS)
CiscoWorks LAN Management Solution (LMS)
Instructor Septemer 2010

This was a single day hands on Transfer of Information training delivered as part of a project delivery with Intracom Telecom.

Cisco Security Device Manager (SDM)
Cisco Security Device Manager (SDM)
Instructor Septemer 2010

This was a single day hands on Transfer of Information training delivered as part of a project delivery with Intracom Telecom.

Cisco IP Solution Centre (ISC) 5.2
Cisco IP Solution Centre (ISC) 5.2
Instructor March 2010

This was a 3 day hands on Transfer of Information training delivered as part of a project delivery with Intracom Telecom. The focus was on provisioning metro ethernet services (VPLS/VPWS)

Petrola Hellas S.A.
IT Support Technician Jul 1996 - Aug 1996

Joined as a summer intern providing 1st level support for Windows Desktops and company applications.

Petrola Hellas S.A.
Junior IT Administrator Jul 1997 - Aug 1997

Joined as a summer intern and started administering the Windows Server infrastructure of the company.

Petrola Hellas S.A.
Junior IT Administrator Jul 1998 - Aug 1998

Joined as a summer intern to continue administering the Windows Server infrastructure of the company. This time, I developed a company wide phone book application using MS Access database and MS Active Server Pages frontend. Pretty cool eh?

Centre for Automation of Combat Systems (KASMN) - Greek Navy
Software Developer Nov 2000 - Dec 2001

While on my military service, I contributed to the development of an X Window System application for the communication of tactical data between battle ships using the C Programming Language. On the side, I was administering four end stations running RedHat Linux 6.1 supporting the development of the above application. DNS, NFS, NIS and SAMBA server administration.

Programming in C (Labs)
Programming in C (Labs)
Lab Demonstrator Oct 1997 - Dec 1997

During my Bachelor’s degree, I was assisting first year students in the C Programming Labs

Broadbandcity
Wireless Network Designer Sep 2004 - Dec 2004

Participated in the design of a public wireless hotspot for the National Hellenic Research Foundation

Achievements

Data Telecommunications and Networks

Computer Systems Engineering

JNCIS-SP

JNCIP-SP

ITIL Foundation

ACCP

Cisco Live 2012

Cisco Live 2021

Trainings

Kubernetes and Cloud Native Essentials (LFS250)
Linux Foundation August 2023

Implementing Cisco Application Centric Infrastructure (DCACI)
Cisco March 2022

Ultimate AWS Certified Cloud Practicioner - 2022
Udemy February 2022

Terraform for Beginners
KodeKloud November 2021

Ansible for the Absolute Beginners
KodeKloud November 2021

Docker for the Absolute Beginner
KodeKloud November 2021

Shell Scripts for Beginners
KodeKloud November 2021

GIT for Beginners
KodeKloud November 2021

Devops Pre-Requisite
KodeKloud October 2021

Kubernetes for the Absolute Beginners – Hands-on

Developing Applications and Automating Workflows using Cisco Platforms (DEVASC)
Cisco July 2020

Implementing Automation for Cisco Service Provider Solutions (SPAUI)
Cisco July 2020

Introducing Automation for Cisco Solutions (CSAU)
Cisco June 2020

Cisco Prime Performance Manager (CPPERF)
Cisco May 2020

Cisco Network Service Orchestrator (NSO) Essentials for Programmers and Network Architects (NSO201)
Cisco February 2020

Programming for Network Engineers (PRNE)
Cisco May 2019

Cisco The Network. Intuitive. Field Engineer. DNAC, SDA and SDWAN
Cisco September 2018

Aruba ClearPass Essentials
HPE September 2018